About the Gold Anchor International Rating Scheme for Marinas
The Marina Industries Association launched the International Gold Anchor rating system in Australia in 2009. The three-to-five star rating system is designed to suit the Asia Pacific region in consultation with marinas and end users by the Marina Industries Association of Australia. The Gold Anchor programme is designed to provide boat owners and marina users with a simple way to determine which marinas best fit their needs via a quick and easy reference system similar to the hotel association’s star rating scheme.
Marinas currently utilising the new rating system are independently assessed against specialised points-based criteria covering more than 96 different elements of marina facilities and services. Once a rating has been assigned to a marina it is subject to mystery shopper checks over the following three-year rating period to ensure the integrity of the system remains.
The consumer-based criteria include essential items for each of the five levels of ratings and in numerous cases has resulted in upgrades to existing marina facilities to improve their rating.
The rating criteria covers nine key areas relevant to consumers including marina design, infrastructure and condition, services offered, environmental considerations, land facilities, food and beverage facilities, local attractions, enquiry processes, booking process/simplicity and marketing.
Essential items for specific Gold Anchor Rating Standards
Essential Items - To achieve the specified Gold Anchor rating a marina must meet the following essential items as well as gain the required level of points. For further infomation click here.
| Essential Items | 5 Gold Anchor | 4.5 | 4 | 3.5 | 3 |
| Marina has excellent infrastructure, appearance, presentation & cleanliness |  |
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| Marina has very good infrastructure, appearance, presentation & cleanliness | |
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| Marina has good infrastructure, appearance, presentation & cleanliness | |
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| Floating berths | |
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| Walkways very good condition, clear passage, required width & stability | |
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| Radio/telephone contact 7 days | |
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| Dock side assistance 7 days | |
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| Dock side assistance minimum of weekends & public holidays | |
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| Utility pedestals: water, electricity incl 3 phase power & 1 of pay TV or broadband/wireless internet. | |
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| Utilities – electricity & water | |
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| Sewerage pump-out facilities | |
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| Fuel 7 days – on site | |
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| Fuel 7 days - convenient: off site or bunker boat | |
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| Trolleys: 8 first 100 berths then 4 per 100 | |
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| Trolleys: 6 first 100 berths then 3 per 100 | |
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| Marina security system | |
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| Car parking min 20% on site/ adjacent or off site transfers | |
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| Bathroom ensuites: minimum of 2 for first 100 berths | |
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| Bathroom min. of 3 showers & 6 toilets for first 100 berths | |
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| Bathroom min. of 2 showers & 4 toilets per 100 berths | |
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| Laundry facilities | |
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| Restaurant minimum 7 days peak & 5 days off peak periods | |
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| Food & bar facilities 7 days | |
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| Up to date web site | |
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| Terms, conditions & berthing agreement provided | |
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Media Releases
Marina at Keppel Bay is first in Asia to achieve the '5 Gold Anchors' rating (PDF, 240KB)
16th July 2010
Launch of Gold Anchor Rating Scheme (PDF, 91KB)
26th May 2010
MIAA Media release Gold Anchor - Consumer (PDF, 248KB)
23rd March 2010
For further information contact:
Colin Bransgrove -
Executive Officer
Marina Industries Association of Australia
PO Box 1204 Crows Nest NSW 2065 Australia
Phone:
(02) 9439 5086
Fax: (02) 9439 3983
Email: colin@marinas.net.au
Web: www.marinas.net.au
